Wholesale Services

Returns

-- No problem. We believe in the "Sam Walton guarantee" - Satisfaction guaranteed, no questions asked.
Horizon Industries guarantees our products and workmanship.

Any goods found defective must be returned to Horizon Industries for replacement or credit within 10 days of receipt of goods. The original invoice must accompany the return.

Horizon Industries will not assume responsibility for normal wear and tear, abuse or goods soiled through no fault of Horizon Industries.

Returned Items must be in the original condition.

Goods are exchangeable up to 10 days from date received and credited back at the same amount of the original sales price.

Unless it is a question of quality or a wrong order, there is a 15% restocking fee will be applied to all returns for reasons that Horizon Industries is not responsible for (customer cannot sell, customer ordered wrong, items are not in the original condition that it was sold, etc…).

Shipping charges are not refundable in such cases. If it is a problem with the merchandise or a mistake in the order, however, there is no surcharge and shipping is refunded.

Return merchandise to:
Horizon Industries
231 S. Falling Leaves Dr
Waxahachie, TX 75167

FAQ'S

Do you take international orders?
-- Yes, subject to import/export restrictions and fees. Usually it is not a problem, but every country is different in some way. Leave it to us to work out the details. The rate charged you will be the exact rate that is charged us, but it will be a separate charge on your credit card.

Can I get Net 30 billing Purchase Orders?
-- Yes. Our billing accounts are handled through our Factor in Dallas, TX. They require the usual credit references and then assume the account. You pay them in 30 days. Contact us for a credit application. It takes about a couple of weeks or so for approval.

Can I Mix 'n Match Colors or Sizes?
-- Yes, all ordering is by the dozen in order to still offer you wholesale prices.

Do I have to order through the web site?
-- No, you can call us almost anytime and order through our toll-free number.(800) 938-1911.

Do you offer volume discounts?
-- Obviously, we have cut our prices down pretty close to the bone, but there's always room to wheel 'n deal for large quantities. Call us and we'll work out a deal with you.

Some styles may be on backorder, if you would still like to order it, please EMAIL US and let us know,
otherwise at our discretion substitutions will be made.

Printing and Embroidery
All orders will be a minimum of 2 dozen.
Please allow a 2 week time slot for all orders to be completed
All art work will be confirmed by customer before any order will be started. If artwork has not been confirmed by customer, order will be held until we receive confirmation, and we will not be responsible for expedited shipping due to customers due date.
lease email confirmation to Cindy@247365.com

Question not answered here?
-- email us at sales@bikerheadwear.com and we'll get you a quick response, or, once again, just give us a call at (800)938-1911

SHIPPING

Shipping (US only):
Only $1.75 for the first dozen and $.25 for each additional skullcap

Can I have it shipped to my Post Office Box?
- Most orders will be shipped US Mail, and they will ship to your Post Office Box unless otherwise specified or customer calls for expedited shipping. - Expedited shipping is through UPS, and they do not deliver to the Post Office.

How fast can I get my order?
Orders placed before 1pm, Central Time, will be shipped out the next day
If you need expedited shipping, we can send it any way you want. If it is a special shipping option that you need, call us to arrange the shipping method you want.
Some items may take 7 - 10 days shipping.

PLEASE NOTE: Orders from Outside the 48 States-
Hawaii and Alaska and Puerto Rico-	Shipping is via 2nd Day or Next Day Air only. UPS does not ship there by Ground or 3Day Select.
International	International Orders may be subject to dimensional weight rates. Please contact us at sales@bikerheadwear.com so we can process your credit card. We do not ship to international addresses that are different than the Cardholder's name and address.