Frequently Asked Questions

Current Services Include:

We carry an assortment of products such as, caps, visors, Vests, Jackets, Sports Bags, Accessories, Cancer Caps and Bandanas.
Hats, vests, scarves, gloves, blankets and heating pads. Even stadium seats!
Biker Caps, Skullcaps, Square Bandanas, Goggles, Leather and T-shirts.
Military Items ? Caps, T-shirts, Jerseys, Blankets, Towels, Magnet's, and more.
Christian Items ? Caps, Visors, and T-shirts.
Cooling Products ? Caps, Visors, Shirts, Vests, Construction, Sports, and Universal uses.
Heating Products ? Heat pads, Heat Pax Inserts, Vests, Headwear, Blankets, Gloves, Neck & Back
We also carry microwaveable Heating pads with Aromatherapy for soothing relief from tension, aches, and pains.
Pet Products ? Cooling and Heating products for you pets!
Custom Screen Printing
Custom Embroidery on all products All orders will be shipped out within 2-3 business days of being placed.
If you would like for your order to go out the same day there will be a Retail: $15 rush fee added to your account.
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FAQ'S

Can I Mix 'n Match Colors or Sizes?
-- Yes, but it must be within the same Style #

Do you offer volume discounts?
-- Price breaks are shown on the product pages, usually beginning with a dozen. If you need a quantity larger than 10 cases (1,440), then please call us for the best price.
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Custom Screen Printing and Embroidery

Time frame is generally 2 to 3 weeks or so for delivery.
Prices may vary with the type of article, oversize of your logo, or special considerations.

Embroidery and Screen Printing can be ordered over the phone. There are so many variables with custom orders that we have found that it is much easier and quicker to allow us to speak to you over the phone when placing your order. Please call us at (800) 938-1911.

Description of the different types:
(See Pricing)

A.) Screen printing- Only
Great if you only have one color.
Does not work on 6 panel caps because of the seam down the front panel. 5 Panel caps only.

B.) Embroidery - Great for that professional look
Colors: We can change the colors of the threads to whatever you want even if it is different than the picture.
Size: We will size it to the shape and size of the hat.
Minimum Order - 1 dozen. Orders with 6 dozen or more have a Retail: $1.50 discount.

C.) Digital Printing - great for photos (See flyer)
Print anything directly to your garment - that means full color photographs and drawings
Can be printed on both Visor, Crown, and Sides.
Minimum Order - 2 dozen. Can be different items.
Light colored Caps only

What Locations Do You Provide Services?
All our products are at our online stores, our warehouses and sales department are located within the DFW Metropolis, Waxahachie and Maypearl, Texas.
Online services are available for all companies associated with Horizon Headwear, Inc.
Retail and Wholesale pricing is available online.
Orders placed online can be delivered anywhere within the continental U.S., as well as internationally.

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ORDERING

Rush Orders - will have an added charge of Retail: $15

When placing an order,
1. Find the cap you are looking for and enter the quantity that you want.
2. click on the Add to Cart button. This will log in your order info, pop up a little confirmation sign, and return you back to the page you were on.
3. Go through and order all the items you want.
4.If you are ordering embroidery or screen printing for your item, you can go to "Add Embroidery" or "AddScreenprinting" and place your order online, or just call us toll-free and place your order over the phone. One embroidery/screen-printing order per design.
Let's say you want 10 different styles of hats and you have two different logos. You want one logo to go on 4 dozen hats and the other to go on the remaining 6 dozen. First order all your hats, then go to the AddEmbroidery Page. First place one order for 36 embroideries, and then place a 2nd order for the 72 embroideries.
5. When you are ready just click on the "View Cart" button. That will take you to a secure Shopping site to record your payment and shipping information.
6. If you are paying by PayPal or Fax, that option will appear on the shopping cart when you Check Out.
7. Return to Shopping will bring you back to the same page so you can continue.

International Orders
ALL INTERNATIONAL ORDERS MUST BE PAID THROUGH PAYPAL
Yes, subject to import/export restrictions and fees. Usually it is not a problem, but every country is different in some way. Duties and tariffs will have to be paid by the consignee.
International Orders may be subject to dimensional weight rates.
Horizon Headwear, Inc. will only ship through UPS, for international orders. We do not ship with personal carriers, or private shipping companies.

If you have any other questions about ordering your customized products
please call: (800) 938-1911

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SHIPPING & RETURNS

Horizon Headwear, Inc. and affiliated companies will not assume responsibility for normal wear and tear, abuse or goods soiled through no fault of our own. Horizon Headwear, Inc. guarantees our products and workmanship.

RETURNS
All returned items must be in original condition, All used items will not be refunded or exchanged

Exchanges

    If there is nothing wrong with the product, but you want to return it anyway, there is a 25% restocking fee for orders
    within 15 days of purchasing.
    Horizon Headwear, Inc. will exchange any product within 15 days of shipping, in its original condition;
    Or, credit the order back at the same amount of the original sales price, with a restocking fee of 25% of the total order.
    Must call and get an RA number.
    Shipping charges are not refundable in such cases.
    Must be returned within 15 days of Shipping, in original condition.
    Shipping must be pre-paid for returned packages and amount will be credited to account once received.
    All items exchanged will be shipped via, USPS First Class Mail, USPS Priority Mail, or UPS Ground/ per our discretion.
    Items will not be refunded if over 15 days from order being shipped.
    We do not accept restock returns over 15 days.
    Restock Fee - 25% total order

Refunds
    Order will not be refunded or exchanged if product has been used, damaged or is past the allotted time period.
    Horizon Headwear, Inc. will refund any product within 15 days of shipping, in its original condition;
    Or, credit the order back at the same amount of the original sales price, with a restocking fee of 25% of the total order.
    Must call and get an RA number.
    Shipping charges are not refundable in such cases.
    Must be returned within 15 days of shipping, in original condition.
    Shipping must be pre-paid for returned packages and amount will be credited to account once received.
    All items exchanged will be shipped via, USPS First Class Mail, USPS Priority Mail, or UPS Ground/ per our discretion.
    Items will not be refunded if over 15 days from order being shipped.
    We do not accept restock returns over 15 days.
    Restock Fee - 25% total order

Packages Sent to Horizon Headwear, Inc. (including returns)
    Items sent to us require a tracking number or return merchandise authorization, which we assign.
    Packages sent without an RA number will be refused.
    All packages must be sent with the shipping cost prepaid.
    Packages sent C.O.D., or "Freight Collect" will be refused.

Defective Items
    If any goods are found defective, they must be returned to Horizon Headwear, Inc. for replacement or credit within 10 days of goods shipping.
    The original invoice must accompany the return.
    Must be in the original condition with original packaging.
    Must call and get an RA number.
    Total order will be credited back to customer.
    Shipping must be pre-paid for returned packages and amount will be credited to account once received.
    All items exchanged will be shipped via, USPS First Class Mail, USPS Priority Mail, or UPS Ground/ per our discretion.
    Items will not be refunded or exchanged if over 10 days from allotted time period.
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SHIPPING

How fast can I get my order?
-- We ship 2-3 days of the order being placed.
- Expedited shipping is available on the Shopping Cart when you place your order.
- If it is a special shipping option that you need, call us to arrange the shipping method you want.

Can I have it shipped to my Post Office Box?
-- Generally, we ship via UPS out of our warehouses, and UPS does not deliver to the Post Office. Many items, specifically Jesus Hats, Military hats, skullcaps, and some others can be shipped directly from our office through the Post Office.
If you must have it delivered to a Post Office Box or an APO, we can have it shipped to our office first and then re-shipped through the US Mail. Call us for special shipping needs.

All items unless specified will be shipping these two methods.
UPS GROUND
Depending on location.
ALL INTERNATIONAL ORDERS
Expedited shipping available , PLEASE CALL

800-938-1911 Office
972-937-8720 Fax
972-921-2611 Cell

US MAIL:
Will arrive within 4-5 business days within US


Horizon Headwear, Inc.
PO BOX 822
Waxahachie, TX 75168
Horizon Headwear, Inc.
231 S Falling Leaves Dr,
P.O. Box 822, Waxahachie, TX 75168
(972) 938-8502 phn (972) 937-8720 fax

www.BikerHeadwear.com / www.CoolBandanas.com / www.CapsandVisors.com / www.JesusHats.com / www.Military-Hats.com/ www.HorizonIndustries.com / www.HotMamaJeans.com / www.HotMamaApparel.com

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